Platform Role

• LaundryDoor acts as the middle contact between the customer and the laundromat partner.
• Orders and payments are processed by LaundryDoor, then fulfilled by the laundromat partner.

Quality Standards

• Partners are vetted for quality and reliability.
• LaundryDoor works with customers to resolve complaints, but final cleaning responsibility rests with the partner.

Turnaround Time

• Standard turnaround: 24-48 hours, depending on the order.
• Express service may be offered at additional cost.

Delivery Areas

• Currently available in: Modesto, California.
• Expansion will be announced progressively.

Customer Support

• LaundryDoor provides first-level support for order tracking, billing, delivery, and complaints.
• Cleaning-related claims are escalated to the laundromat partner.