By placing an order with LaundryDoor, you agree to the following terms and conditions:

1. Our Role
   • LaundryDoor is a pickup, delivery, and order management platform.
   • Cleaning services are performed by independent laundromat partners.
   • By using LaundryDoor, you authorize us to act as your agent to:
   • • Submit your order to a laundromat partner.
     • Pay the partner on your behalf.
     • Arrange pickup and delivery.
2. Service Agreement
   • LaundryDoor coordinates laundry orders between you and the laundromat partner.
   • We do not directly provide cleaning or garment processing services.
   • The laundromat partner is solely responsible for cleaning quality and garment care.
3. Pickup & Delivery
   • Pickup and delivery times are scheduled through our app, website, or phone.
   • LaundryDoor may adjust delivery times due to traffic, weather, or partner delays.
   • Customers must ensure safe and timely access to their pickup or drop-off location.
4. Garment Care & Liability
   • All cleaning is handled by laundromat partners according to standard industry practices.
   • LaundryDoor is not responsible for shrinkage, color fading, fabric damage, or items damaged due to manufacturer defects or incorrect care labels.
   • Any claims of damage or dissatisfaction will be investigated with the laundromat partner.
5. Lost or Damaged Items
   • If an item is lost or damaged, LaundryDoor will assist as a point of contact between you and the laundromat partner.
   • Liability and reimbursement are subject to the laundromat partner's policies.
   • Maximum reimbursement is limited to the fair market value of the item or a capped amount defined by the partner.
   • Claims must be reported within 48 hours of delivery.
6. Payments & Fees
   • Payment for services is made to LaundryDoor, which includes:
   • • The laundromat partner's cleaning charges.
     • LaundryDoor's delivery and service fee.
   • Prices are displayed in the app or website and may change at any time.
   • All payments are processed securely before or at the time of service.
7. Cancellations & Failed Pickups
   • Orders may be canceled or rescheduled at least 12 hours before pickup without penalty.
   • Late cancellations, no-shows, or inaccessible pickups may result in a $10 service fee.
8. Unclaimed Items
   • If delivery cannot be completed, LaundryDoor will attempt contact.
   • Items unclaimed after 30 days may be donated to charity.
9. Customer Responsibilities
   • Ensure pockets are empty of hazardous or valuable items (pens, lighters, money, jewelry, etc.).
   • Provide accurate information for pickup, delivery, and contact details.
   • Special care instructions must be provided in writing before pickup.
10. Privacy & Data Use
    • Customer data is used solely for order management, billing, and service improvement.
    • We do not sell customer data to third parties.
11. Service Modifications
    • LaundryDoor may update these Terms & Conditions as needed.
    • Continued use of our services after changes means you accept the new terms.